What To Expect

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WHAT TO EXPECT: GENERAL COUNTERTOP INSTALLATION FORM Attention Customer: In order to ensure a quality installation, we are asking that you review, agree and sign this checklist and statement of our policies as part of your order. We are also asking that you please sign the Product Specification Sheet for the particular product you have purchased. PREPARATION Product Information: Please review the product specifications sheet for the specific countertop surface you have selected. Cabinets must be plumb, level and secured to the walls and/or floor: The countertop must lie flat within 1/8" to eliminate stress on the corners, cut-outs and seams. Therefore, it is the responsibility of the customer to ensure that the cabinets are plumb, level and square. All kitchen cabinets must be permanently secured to walls and/or floor. All cabinetry and end panels must be completely and permanently installed (set and level) prior to the date countertops are scheduled to be field templated. Cabinets that will rest on top of the countertop (i.e. appliance garage, etc.) must be installed after the installation of the countertop. Adequate support: The surface type and material thickness dictate the amount of overhang permitted on a countertop. The countertop can support an overhang of without additional brackets or corbels: 6" (Acrylic Countertop) 6" (2cm Stone Countertop) 10" (3cm Stone Countertop) However, at least 70% of the total countertop must be supported by cabinets, an island, knee wall, etc. All overhangs in excess of those previously mentioned will require corbels or brackets. All support brackets and corbels must be installed prior to the field template. New or existing cabinets must be structurally sound to withstand the weight of the countertop. Removal of existing countertops and appliances: All existing countertops, backsplashes, sinks and cook tops must be completely disconnected and removed from cabinetry prior to field template date. (NOTE: Removal of countertop and backsplash may not be required in all instances.) Sinks, faucets and appliances: Items to be mounted in the countertops MUST be on the job site prior to the date of field template. Changes in specifications will not be accepted after field template is complete. All cut-out information (including items such as sinks, faucets, soap pumps, hot/cold water dispensers, cook tops) must be at the job site prior to field template date. Appliances: All appliances (including dishwashers, stoves and refrigerators) MUST be in place at the time of field template. Customer Authorization: The customer (or designated decision-maker over the age of 18) MUST be present at the time of measuring/templating, and be responsible for approving all the details of the countertop. Your store designer will provide you with a copy of the drawing including all details, such as color, edge profile, etc. The field template supercedes all previous drawings. Incidental Damage: Final wall preparation (i.e. painting, wall papering, etc.) should not be completed prior to installation if at all possible. Care will be exercised during the countertop installation; however, scrapes, punctures or digs to wall surfaces are possible, as are scratches and scrapes to cabinetry. These items are considered incidental damage and are the customer's responsibility to repair. In most cases, cabinets can be easily repaired with a cabinet touch-up kit. Trip Charges: If the templater/installer arrives at the job site and ALL of the conditions outlined above are not met the field template or the installation will be rescheduled and a Trip Charge will be assessed. Final Pricing: Your initial purchase order is an estimate of the projected price of your countertop project. The final price will be determined after the field template has been completed. INSTALLATION Installation: The customer or (designated decision-maker over the age of 18) MUST be present during the entire installation process. Seams: Placement of all seams that may be required is at the discretion of the fabricator. Stone countertops will have visible seams. Acrylic products will have inconspicuous seams. Backsplash Installation: If the job order includes a high-backsplash, please note that it is usually a 2-part process on stone surfaces to complete installation. The high-backsplash will be measured after installation of the deck. The backsplash will actually be installed approximately 1-week later. Upper cabinets and range hood/microwave combinations must be installed prior to measuring for the high-backsplash. This process allows for the best fit. Cancellation/Returns: Special Order merchandise that is custom made, i.e. uniquely altered, color-matched, shaped, sized, or otherwise uniquely designed or fitted to accommodate the requirements of a particular space or environment (including all Granite, Quartz Surfaces, Acrylic, and Laminate countertops) is non-returnable and its purchase price cannot be refunded unless incorrectly ordered by Professional, or unless damaged beyond repair in delivery or by Professional. Cleanup: Installation of a countertop is a construction process and residual dust should be expected. The customer may want to drape or cover areas to contain the dust to the construction area. The job site will be left in broom-clean condition. SCHEDULING Template/Installation Date: Precision Countertops will call the customer to schedule the field template and installation date. All post template adjustments must be paid in full before fabrication of the top will begin. Time Window: All field template and installation dates will be scheduled directly with the customer with the understanding that a 3-hour window of time for arrival will be given. The job will be completed during normal business hours, Monday-Friday. Cancellations: Template cancellations require (1) business day prior notice during normal business hours. Installation cancellations require (3) business days prior notice. All appointment cancellations must be communicated directly to Precision Countertops. WHAT TO EXPECT: LAMINATE COUNTERTOPS PRODUCT SPECIFICATION SHEET General Information: High Pressure Decorative Laminates are made up of layers of decorative and kraft paper, saturated with high performance resins and fused at high temperatures and pressure. Because of their durability, design variety and affordability, decorative laminates have been used for nearly 100 years on a wide range of surfaces: countertops, desk tops, cabinets, wall panels and furniture. Pattern and Finish: High-pressure decorative laminates are available in hundreds of solid colors and patterns, including stone, wood and metal looks, and abstract designs. Laminates are available in a variety of finish options. The most popular laminate finish is Matte, recommended for countertops and most other applications in the home. Other popular finishes include Textured Gloss, which has the satin finish of polished stone or waxed wood, recommended for horizontal areas; and Crystal, a beaded texture that minimizes smudges, finger marks and the appearance of scratches. In general, glossy finishes show wear faster than matter finishes. Some manufacturers, however, have enhanced their smooth finishes with extra wear resistance. Cleaning: The decorative surface may be cleaned with warm water and mild soaps, such as those used for hands or dishes. Do not use cleansers that contain abrasives, strong acids or alkalis; they will damage the decorative surface. Remove stubborn stains with a 2-minute exposure to hypochlorite bleach, such as Clorox, followed by a clean water rinse. Scratches: Always protect your countertop from scratching by using trivets and pads. Steel wool and other abrasive pads will damage your countertop. Do not use them for cleaning and do not leave steel wool on the countertop as it can rust and stain the surface. Staining: Laminate countertops are stain resistant. However, certain dyes and strong acids and alkalis can cause permanent damage. We recommend that you not allow any staining agent to remain in contact with the decorative surface. Water: Excessive standing water or moisture at any seam or joint can penetrate to the substrate of the countertop causing swelling and delamination. All cut-outs for sinks, faucets, insta hots, etc., and the backsplash must be properly sealed and caulked to prevent water from migrating into the seam or cut-out. Defects of this nature are not covered by the manufacturer's warranty. Heat: Blistering or delamination can occur if the laminate surface is subjected to excessive heat. It is recommended that you protect your countertop from extreme heat by using trivets or hot pads. This is especially important where seams are located. Assembly and Fabrication: High-pressure laminates are designed for interior use only. When applying the adhesive and bonding to the substrate, follow the techniques recommended by the laminate and adhesive manufacturer. Recommended adhesives are permanent types, such as woodworking glues and contact adhesives. The laminate can be bonded to a substrate of particleboard, medium density fiberboard or plywood. Seaming: Placement of a factory or field seams is dependent on the application. Consult with Precision Countertops before installation or the seam placement will be at the discretion of Precision Countertops. Seams require special care and should be protected from excessive heat and moisture. Customer Installed Laminate Tops: Upon receipt, and PRIOR to installation, the countertops must be thoroughly inspected to ensure it is free of material and workmanship defects. Any defects must be reported to Precision Countertops. The manufacturer's warranty does not cover electrical, plumbing and/or installation, which are incidental to removing and replacing a countertop. All cut-outs, seams, field joints, wall joints and backsplashes must be thoroughly sealed and/or caulked. The underside of the countertop, in front of the dishwasher, must be sealed with a water-resistant material (i.e. Thompson's Water Seal). The manufacturer's warranty does not cover damage caused by dishwasher steam. Warranty: All laminate countertops come with a 1-year manufacturer's warranty. Check manufacturer's website for warranty details. WHAT TO EXPECT: ACRYLIC (CORIAN) COUNTERTOP SURFACE PROCUCT SPECIFICATION SHEET General Information: Acrylic Surfaces, such as Corian are man-made materials, subject to slight variations in shading. Colors may vary slightly from sample to finished product. Warranty: Most acrylic tops come with a 10-year manufacturer's warranty. At the conclusion of the installation, the installation crew will provide you with the manufacturer's warranty card. Additionally, all acrylic countertops come with a (1) year installation labor warranty. Seaming: Placement of factory or field seams is at the discretion of Precision Countertops. Typically, the seam will not be visible, but it is not guaranteed to be invisible. Finish: Your countertop will come with a standard matte finish. Matte finish is most suitable for use in a high traffic environment, such as a kitchen. Minor scratches and abrasions are easily repaired with this type of finish. Countertops with a highly polished finish should not be installed in a kitchen environment. Scratches and abrasions will be more evident with a highly polished top and the repair is not covered by the manufacturer's warranty. We can not guarantee the customer's satisfaction with highly polished finish countertops. Dark colors are not recommended for high use kitchen countertops. They are recommended as accent colors only. Further, scratches and abrasions will be more evident with dark colored countertops, and the repair is not covered by the manufacturer's warranty. Staining: Acrylic countertops are non-porous and stain resistant. Cleaning: Use warm soapy water or mild household cleaning agents to clean your countertop. Avoid strong chemicals and solvents. Do not use nail polish remover, permanent markers or inks, oil soaps, furniture cleaners or paint strippers on the countertop. Also, avoid using high alkaline/PH cleaners such as oven cleaners on the countertop. Scratches: Minor scratches and abrasions are easily repaired with a mild scouring cleaner such as Bon Ami or with the use of a Scotch Brite Pad. Use of cutting board/trivet is recommended. Heat: Acrylic surfaces are subject to heat shock if they are exposed to extreme changes in temperature. It is recommended that you protect your countertop from extreme heat by using trivets or hot pads. It is also recommended that you warm Acrylic (Integral Bowl) Sinks before subjecting them to extremely hot (boiling) water. Care Kit: Your installation crew will provide you with a care and maintenance guide for Acrylic countertops. Color Match Sample: As a courtesy, the installation crew will provide you with a color match sample. Please retain the color match sample in case repairs are required in the future. Cut-outs: The material from sink and cook top cut-outs are not part of the finished product and will not be made available to the customer. WHAT TO EXPECT: SILESTONE QUARTZ COUNTERTOP SURFACE PRODUCT SPECIFICATION SHEET General Information: Silestone is a natural quartz surface. Because quartz is a natural mineral, it is subject to variations that affect the overall look and hue of Silestone. The surface is therefore subject to slight variations in color, shading and particulate size and distribution. Furthermore, because natural quartz reflects light, colors may appear to be different under various lighting. Warranty: Silestone Countertops come with a limited, registered, 10-year warranty. The installation crew will provide you with a warranty label that includes warranty terms, care and maintenance information and instructions for customers to register their Silestone project. On-line warranty registration is available at www.silestone.com. To register by phone call 1-800-291-1311. All Silestone countertops also come with a (1) year installation labor warranty. Seaming: Placement of all seams is at the discretion of Precision Countertops. Seams will typically vary from 1/16" to 1/8" and will be visible to the eye or touch. Color coordinated epoxy will be used to form the seam and blend in with the countertop. Finish: Your countertop will come with a polished surface. Irregularities in natural materials like quartz are common, reflecting the unique natural patterns and finish that give each Silestone countertop its distinctive appearance. Pooling: Concentrations of color or "pooling" may occur naturally on slabs as part of the manufacturing process and should not be considered a defect. Staining: Silestone quartz surfacing is non-porous, making it highly resistant to staining, and Silestone never needs sealing. Cleaning: Use warm, soapy water or low PH household cleaning agents to clean your countertop. Avoid strong chemicals and solvents. Do not use nail polish remover, permanent markers or inks, oil soaps, furniture cleaners or paint strippers on the countertop. Scratching: Quartz is one of the hardest minerals in nature. Diamonds, sapphires and topaz are the only natural minerals harder than quartz, meaning quartz surfaces are extremely durable and highly scratch resistant. Elements that are as hard as or harder than natural quartz will scratch Silestone (i.e. another piece of Silestone, a diamond-blade knife.) Heat: Quartz surfaces are very resistant to heat, and unlikely to burn or scorch. However, like other natural stone surfaces, thermal shock or cracks may result when the surface is exposed to extreme temperature changes or prolonged exposure to heat. It is recommended that you protect your countertop from extreme heat by using trivets or hot pads. Cut-outs: The material from sink and cook top cut-outs are not part of the finished product and will not be made available to the customer. WHAT TO EXPECT: GRANITE COUNTERTOP SURFACE PRODUCT SPECIFICATION SHEET General Information: Granite countertops are composed of natural materials and are subject to variations in background color, veining distribution and veining pattern. Fissures and pitting are naturally occurring features in granite and should not be considered a defect. Warranty: All granite countertops come with a (1) year installation labor warranty. Seaming: Placement of all seams is at the discretion of Precision Countertops. Seams will typically vary from 1/16" to 1/8" and will be visible to the eye or touch. Every effort will be made to insure that the seam is placed in the best location for structural integrity of the countertop and to make it aesthetically pleasing. Due to the unique characteristics of granite, it is not possible to guarantee a match in color or veining when seaming two pieces together. Color coordinated epoxy will be used to form the seam and blend in with the countertop. Finish: Your countertop will come with a highly polished finish. Irregularities in natural materials like granite are common, reflecting the unique natural patterns and finish that give each granite countertop its distinctive appearance. Staining: Granite countertops are stain-resistant when properly sealed and maintained. Sealing: All countertops are sealed twice prior to installation using a specially formulated sealer from Stone Care International. Annual sealing, using Stone Care International's "Spray-n-Seal" sealer is recommended to enhance continued stain resistance. Cleaning: Precision Countertops offers a line of Stone Care International products designed specifically for the care of granite countertops. Additionally, you may use warm soap water or mild household cleaning agents to clean your countertop. Avoid strong chemicals and solvents. Do nut use nail polish remover, permanent markers, inks, oil soaps, furniture cleaners or paint strippers on the countertop. Also, avoid using high alkaline/PH level cleaners, such as oven cleaners on the countertop. Scratching: Granite countertops are extremely hard surfaces and very resistant to scratching. Only diamonds, sapphires and topaz are harder which means granite is extremely durable and able to withstand scratches and long term wear. The top should not be used as a cutting surface since it will dull your knives. The use of cutting boards is recommended. Heat: Granite countertops are very heat resistant and unlikely to burn or scorch. However, thermal shock or cracks may occur if the countertop is subject to extreme temperature changes. It is recommended that you protect your countertop from extreme heat by using trivets or hot pads. Cut-outs: The material from sink and cook top cut-outs are not part of the finished product and will not be made available to the customer. * To continue. You must agree to the terms. 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